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How pg638 Handles Your Personal Information

This page covers what data pg638 collects when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and exactly how we use it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data disclosureYour rights explained clearly
pg638 How pg638 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption across all account pages and payment flows. Cookies on our site track session state and your lobby preferences — not your browsing activity on other sites. You can clear or block cookies via your browser or mobile settings, though some account functions may not work correctly without session cookies enabled. Retention periods for your data follow the requirements that apply where our services are accessible under local law.

SSL Encryption

Every page that handles your login credentials or payment details runs over SSL. This applies whether you access pg638 on mobile or desktop.

Cookie Controls

Session cookies keep your lobby open and your preferences saved. You can manage or delete them through your browser settings at any point without affecting your account balance.

Data Retention

We keep account and transaction data for as long as required under applicable rules in eligible regions. Once that period ends, records are deleted or anonymised.

Access Requests

You can request a full export of the personal data tied to your account. Contact support via live chat or email with your account name and we will process the request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove information we hold about your account, our support team is the right first stop. You can reach us through live chat directly inside the lobby, or send a message via our official email channel. We aim to respond to data-related requests within a reasonable period and will confirm receipt so you know your query is in the queue.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your data request and a support agent will pick it up and confirm next steps with you.

Email Support

Send your request to our support address listed on the contact page. Include your registered account name so we can locate your data record quickly.

Account Settings

Some data updates — like your contact number or linked wallet — can be changed directly inside your account settings without contacting support at all.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how we handle account data, wallet records, and your rights as a pg638 account holder. If something is not covered here, reach our support team through live chat for a direct response.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We do not sell your data. We share only the minimum needed with payment processors like DANA, OVO, and GoPay to complete your transactions. No marketing data is passed to external parties.

Retention periods depend on the rules that apply in eligible regions. Financial records tied to deposits and withdrawals are kept for as long as legally required, then deleted or anonymised.

Yes. Contact our support team via live chat or email with your registered account name. We will confirm receipt and provide your data export within a reasonable timeframe.

Some details — like your linked wallet or contact number — can be updated directly inside account settings. For other changes, contact support via live chat and an agent will assist you.

We use session cookies to keep your lobby active and save your preferences. You can block or delete them in your browser settings, but some account features may not function correctly without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.